Customer Service & Billing Specialist

Minnesota Energy Resources (MER); Rochester (MN); On-site; USD 34,000 - 51,000; Full time

Job summary

Minnesota Energy Resources Corp, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate at our Rochester, Minnesota location. This role focuses on delivering efficient customer service, handling new service requests, and maintaining records using CIS and OpenGrid.

Ideal candidates will have 3+ years in customer service, billing, and spreadsheet creation, with a high school diploma or equivalent. The position offers competitive pay and benefits and is based in Rochester.

Qualifications

• 3+ years in customer service, billing, and spreadsheet creation.
• High School Diploma, HSED, or GED required.

Responsibilities

• Handle customer requests and communicate information to customers, contractors and crews.
• Process work requests and billing, obtain additional information, and forward to appropriate parties.
• Use CIS/OpenGrid for billing records, prepare correspondence, and balance customer satisfaction with policy.

Skills

Customer service

Billing

Spreadsheet creation

Education

High School Diploma, HSED, or GED

Tools

Microsoft Office (Excel/Word)

Adobe

Job description

Minnesota Energy Resources Corp, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate at our Rochester, Minnesota location. This role focuses on delivering efficient customer service, handling new service requests, and maintaining records using CIS and OpenGrid.

Ideal candidates will have 3+ years in customer service, billing, and spreadsheet creation, with a high school diploma or equivalent. The position offers competitive pay and benefits and is based in Rochester.