Billing & Customer Care Specialist

Wisconsin Public Service Corporation; Rochester (MN); On-site; USD 34,000 - 51,000; Full time

Job summary

Minnesota Energy Resources (MER) in Rochester, MN is seeking a Customer Service Associate to handle new service requests, respond to customer inquiries, and support billing and record maintenance in CIS and OpenGrid systems.

The role requires 3+ years in customer service and a high school diploma; proficiency with Microsoft Office and Adobe is preferred. MER offers competitive pay within the posted range and is an Equal Opportunity Employer.

Qualifications

• 3+ years of customer service, billing and spreadsheet creation experience.
• High School Diploma, HSED, or GED required.
• Experience with Microsoft Office (Excel and Word) and Adobe preferred.

Responsibilities

• Handle customer requests for new services and respond to inquiries.
• Process work requests and maintain records in CIS and OpenGrid.
• Perform data entry, filing, and general clerical duties; support Service Choice as needed.

Skills

Customer service

Billing

Spreadsheet creation

Education

High School Diploma or GED

Tools

Microsoft Office Excel

Microsoft Word

Adobe

Job description

Minnesota Energy Resources (MER) in Rochester, MN is seeking a Customer Service Associate to handle new service requests, respond to customer inquiries, and support billing and record maintenance in CIS and OpenGrid systems.

The role requires 3+ years in customer service and a high school diploma; proficiency with Microsoft Office and Adobe is preferred. MER offers competitive pay within the posted range and is an Equal Opportunity Employer.