Energy Customer Care & Billing Specialist

Energywell Resources, LLC; Southport (CT); Remote; USD 32,000 - 52,000; Full time

Job summary

Valid8 Financial, Inc. is seeking a customer service specialist to support electricity customers. You will field incoming calls, resolve issues, research account status, address billing inquiries, and process disconnections or reconnections.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior call center experience and familiarity with Windows, Word, and Excel are preferred.

Qualifications

• Outstanding phone etiquette and polished communication.
• Ability to maintain a calm demeanor when dealing with agitated customers.
• Attentive to detail and committed to high quality customer service.
• Strong quantitative, analytical, and problem solving skills.
• Willingness to identify problems and suggest process improvements.
• Proficiency in Windows environment and MS Word and Excel applications.
• Comfortable in a fast paced environment where change is commonplace.

Responsibilities

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and re-connection requests
• Enroll customers and resolve enrollment issues
• Initiate collection activity on past due accounts and process disconnection and re-connection requests
• Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Skills

Outstanding phone etiquette

Calm under pressure

Attention to detail

Analytical problem solving

Process improvement

Windows OS

MS Word

Excel

Fast-paced environment adaptability

Tools

Windows OS

MS Word

Excel

Job description

Valid8 Financial, Inc. is seeking a customer service specialist to support electricity customers. You will field incoming calls, resolve issues, research account status, address billing inquiries, and process disconnections or reconnections.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior call center experience and familiarity with Windows, Word, and Excel are preferred.