Customer Service Representative — Great Benefits & Growth

Energy Partners; Hamilton (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Energy Partners in Hamilton, MT is seeking a Customer Service Representative to be the primary contact for customers, answering questions, processing orders, and ensuring a positive experience.

The CSR will follow company policies, demonstrate integrity, multitask, and collaborate with drivers and technicians to meet customer needs; no weekend work for many roles. The role offers a strong team culture and growth opportunities within Montana's energy services provider.

Qualifications

• Follow all company policies, procedures, and safety standards.
• Demonstrate honesty, integrity, confidentiality, dependability, and professionalism.
• Maintain a positive attitude and strong work ethic.
• Possess excellent customer service and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Work collaboratively as part of a team.
• Maintain a professional appearance and demeanor.
• Maintain a positive and professional attitude toward customers at all times.
• Respond promptly and courteously to customer inquiries.
• Answer incoming calls and assist customers with service requests.
• Process customer orders and update account information.
• Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
• Build strong customer relationships through clear and effective communication.
• Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
• Maintain accurate customer records and documentation.
• Assist with administrative and office support functions as needed.

Responsibilities

• Answer incoming calls and assist customers with service requests.
• Process customer orders and update account information.
• Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
• Build strong customer relationships through clear and effective communication.
• Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
• Maintain accurate customer records and documentation.
• Assist with administrative and office support functions as needed.

Job description

Energy Partners in Hamilton, MT is seeking a Customer Service Representative to be the primary contact for customers, answering questions, processing orders, and ensuring a positive experience.

The CSR will follow company policies, demonstrate integrity, multitask, and collaborate with drivers and technicians to meet customer needs; no weekend work for many roles. The role offers a strong team culture and growth opportunities within Montana's energy services provider.