Energy-Centric Customer Success Manager for CRE

Cortex Building Intelligence; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) access

Unlimited PTO

Mental health and wellness support

Job summary

A leading energy optimization platform is seeking a Customer Success Manager to ensure clients achieve maximum value from their services. This position involves managing post-sale client experiences, collaborating across teams, and driving customer retention. Ideal candidates will have strong energy software expertise and excellent communication skills. The role offers competitive benefits, including unlimited PTO and a focus on climate innovation. Preferred locations are Boston or New York City.

Qualifications

• 5+ years of experience in Customer Success or Account Management in energy or sustainability fields.
• Ability to manage complex customer relationships.
• Familiarity with energy-related services like utility bill management and building retrofits.

Responsibilities

• Own the post-sale customer experience as the primary point of contact.
• Drive value realization from the energy optimization platform.
• Develop success plans with measurable outcomes tied to energy savings.

Skills

Customer Relationship Management

Energy Software Expertise

Communication Skills

Project Management

Problem Solving

Education

B.A./B.S. Degree

Tools

Salesforce

Rocketlane

Job description

A leading energy optimization platform is seeking a Customer Success Manager to ensure clients achieve maximum value from their services. This position involves managing post-sale client experiences, collaborating across teams, and driving customer retention. Ideal candidates will have strong energy software expertise and excellent communication skills. The role offers competitive benefits, including unlimited PTO and a focus on climate innovation. Preferred locations are Boston or New York City.