Remote Energy Customer Success Associate | Onboarding & Growth

granular-energy.com; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Health and mental health support

Equity

3 team gatherings each year

Paid volunteering day

40- hour work week

Job summary

Granular Energy is seeking a Customer Success professional to manage day-to-day relationships with a portfolio of business energy customers via a software platform for energy attribute certificates and clean energy matching.

You will focus on responsive account support, onboarding, and product adoption while contributing to retention and growth alongside more senior commercial colleagues.

Qualifications

• 2–4 years in a customer-facing B2B or enterprise role.
• Experience in the energy sector (utility, supplier, trading, consultancy, or energy software).
• Strong written and verbal communication, including empathy and confidence in difficult conversations.
• Analytical ability and comfort with spreadsheets (lookups, pivot tables).
• Strong organization, prioritization, and follow-through across multiple customers and deadlines.
• Fluent English.

Responsibilities

• Serve as the regular contact for assigned accounts, handling customer requests and first-line questions about platform use, data, and APIs.
• Support onboarding and adoption through training and clear guidance.
• Create and maintain help articles, FAQs, and onboarding materials.
• Keep account records and health information current, and raise potential risks early.
• Prepare business reviews that explain customer outcomes and platform value.
• Coordinate with technical, product, and sales colleagues; share customer feedback and help identify renewal and expansion opportunities.

Skills

Customer success

Account management

Sales

Consulting

Communication

Analytical ability

Spreadsheets (Excel)

Tools

Spreadsheets (Excel)

Job description

Granular Energy is seeking a Customer Success professional to manage day-to-day relationships with a portfolio of business energy customers via a software platform for energy attribute certificates and clean energy matching.

You will focus on responsive account support, onboarding, and product adoption while contributing to retention and growth alongside more senior commercial colleagues.