Energy Product & Customer Success Lead

MCG Energy Solutions, LLC; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

MCG Energy Solutions, LLC is seeking an EPA - Customer Care expert to retain customers and collaborate with Account Coordinators, development, and support teams. You will build enduring relationships with executives and users, identify growth opportunities, and align client needs with scalable software solutions.

Strong experience in energy markets, CAISO rules, and CRM/Office tools will be essential. You will participate in roadmap discussions and ensure high-quality customer experiences across

Qualifications

• Strong knowledge of CAISO market rules, scheduling processes, and grid operations.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Strong problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.
• Proven ability to prioritize and manage multiple projects simultaneously, meeting deadlines and delivering high-quality results.
• Superior meeting management and participation skills, to include client's executive level
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally.
• Excellent listening and presentation skills
• Solid working knowledge of all products in the Microsoft Office suite. Past experience with CRM software or other personal relationship management tools.

Responsibilities

• Retain and ensure satisfaction of each MCG customer.
• Collaborate with Account Coordinators to address inquiries promptly.
• Foster relationships with stakeholders at client companies, including users, managers, and executives.
• Build and maintain long-lasting relationships with users, managers, and executives.
• Identify growth opportunities within existing accounts.
• Understand evolving client needs and offer scalable solutions.
• Drive expansion of MCG presence within client organizations.
• Contribute input to software roadmap based on customer feedback and needs.
• Document customer requirements clearly and align with best practices.
• Configure software applications according to customer specifications.
• Maintain ethical and legal behavior with peers and customers.
• Perform other duties as delegated by leadership.

Skills

CAISO market rules

Wholesale power markets

Interpersonal communication

Problem-solving

Project management

Documentation

CRM tools

Microsoft Office

Presentation skills

Executive communication

Tools

CRM software

Microsoft Office suite

Job description

MCG Energy Solutions, LLC is seeking an EPA - Customer Care expert to retain customers and collaborate with Account Coordinators, development, and support teams. You will build enduring relationships with executives and users, identify growth opportunities, and align client needs with scalable software solutions.

Strong experience in energy markets, CAISO rules, and CRM/Office tools will be essential. You will participate in roadmap discussions and ensure high-quality customer experiences across