Chicago-Based Account Manager, Customer Success

Energy CX; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Energy CX in Chicago is seeking an Account Manager to renew and expand partnerships with the largest CRE firms and manufacturers across the country.

You will own the renewal pipeline, educate customers about expectations, manage success criteria, and nurture lasting relationships through meetings and events. The role is fast-paced, requiring clear communication and a customer-obsessed mindset to drive revenue and satisfaction.

Qualifications

• 3+ years of professional experience in account management or similar role.
• Customer-obsessed mindset with focus on retention and revenue growth.
• Excellent communication skills and ability to educate customers.

Responsibilities

• Proactively renew your pipeline in line with energy market movements.
• Identify and mitigate risk within your book of business.
• Host recurring customer meetings to deliver success criteria and build trust.
• Track energy markets using proprietary tech to identify opportunities.
• Act as the in-house expert for customers or connect them to the right experts.

Skills

3+ years experience

Customer-obsessed

Hyper-communication

Growth mindset

Job description

Energy CX in Chicago is seeking an Account Manager to renew and expand partnerships with the largest CRE firms and manufacturers across the country.

You will own the renewal pipeline, educate customers about expectations, manage success criteria, and nurture lasting relationships through meetings and events. The role is fast-paced, requiring clear communication and a customer-obsessed mindset to drive revenue and satisfaction.