Endzone & Loyalty Team Captain — Lead Athlete Experience

DICK'S Sporting Goods, Inc.; Exton (PA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

DICK’S Sporting Goods is hiring for a Team Captain – Endzone & Loyalty. You will lead athlete-focused service on the sales floor, delivering fast, friendly checkout while building athlete relationships and loyalty program engagement.

You will coach teammates, support merchandising and operational duties, and help drive strategic plans to meet department goals and payroll targets. Aims include high-quality customer experiences and team collaboration.

Qualifications

• Experience in retail or customer-facing roles.
• People leadership experience preferred.

Responsibilities

• Deliver fast, friendly, and accurate checkout experiences.
• Coach teammates and drive engagement in loyalty programs and services.
• Develop and execute 30-60-90 day plans to support department priorities.

Skills

Customer service

Leadership

Education

High School Diploma or equivalent

Job description

DICK’S Sporting Goods is hiring for a Team Captain – Endzone & Loyalty. You will lead athlete-focused service on the sales floor, delivering fast, friendly checkout while building athlete relationships and loyalty program engagement.

You will coach teammates, support merchandising and operational duties, and help drive strategic plans to meet department goals and payroll targets. Aims include high-quality customer experiences and team collaboration.