Endzone & Loyalty Team Captain: Elevate Athlete Experience

DICK'S Sporting Goods; City of Syracuse (NY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in our store. You will coach teammates, drive engagement in loyalty programs, and ensure fast, friendly, and accurate checkout while building strong athlete relationships that drive retention.

Join a team that values connection, service, and winning together. You’ll oversee daily operations, mentor staff, and ensure exceptional customer experiences across all departments.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs, providing clear, accurate information about products and assortment, and upholding merchandising standards.
• Work with store leadership to develop 30-60-90 day plans to support department priorities and budgets.
• Communicate goals and plans to direct reports and create efficient schedules to meet traffic and payroll goals.
• Lead and develop teammates, coaching, mentoring, and conducting performance reviews.
• Enforce safety, loss prevention, and standard operating procedures.

Skills

Retail experience

Customer-facing

Leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in our store. You will coach teammates, drive engagement in loyalty programs, and ensure fast, friendly, and accurate checkout while building strong athlete relationships that drive retention.

Join a team that values connection, service, and winning together. You’ll oversee daily operations, mentor staff, and ensure exceptional customer experiences across all departments.