Endzone & Loyalty Team Captain — Lead Athlete Experience

DICK'S Sporting Goods, Inc.; Eugene (OR); On-site; USD 40,000 - 54,000; Full time

Job summary

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to lead store teammates, drive athlete engagement, and ensure exceptional customer experiences. You will coach staff, manage daily operations, and help deliver loyalty program participation and sales growth.

The role requires frontline leadership, strong communication, and a focus on delivering fast, friendly checkout experiences and accurate product knowledge to athletes of all abilities.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate information about products and assortment.
• Uphold merchandising and presentation standards according to floor sets and signage requirements.
• Promote loyalty programs and related services to customers.
• Contribute to short- and mid-term plans with store leadership to support department priorities.

Skills

Retail leadership

Customer service

Communication

Coaching

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to lead store teammates, drive athlete engagement, and ensure exceptional customer experiences. You will coach staff, manage daily operations, and help deliver loyalty program participation and sales growth.

The role requires frontline leadership, strong communication, and a focus on delivering fast, friendly checkout experiences and accurate product knowledge to athletes of all abilities.