Endzone & Loyalty Team Lead

DICK'S Sporting Goods, Inc.; Bay Shore (NY); Presencial; USD 54.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Descripción de la vacante

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the floor. You will coach teammates, drive engagement in loyalty programs, and ensure fast, friendly checkout while building strong athlete relationships.

This role emphasizes leadership, operational oversight, and delivering exceptional service. Candidates should have strong retail experience and a commitment to teamwork.

Formación

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsabilidades

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate information about products and assortment.
• Uphold merchandising and presentation standards by following floor sets, signage, and inventory processes.
• Promote and lead company programs such as loyalty participation, warranty sales, and card enrollment.
• Assist in developing 30-60-90 day plans with leadership to support department priorities.
• Plan staffing, schedules, and operational initiatives to meet budgets and goals.
• Lead store operations as Head Coach during shifts, including opening/closing and Front End duties.
• Communicate departmental goals to staff and allocate workload by skill level.
• Monitor progress and adjust plans to ensure operations meet payroll and financial targets.
• Build and mentor a strong team; handle recruiting, onboarding, and coaching.

Conocimientos

Customer-facing experience

People leadership

Educación

High School Diploma or Equivalent

Descripción del empleo

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the floor. You will coach teammates, drive engagement in loyalty programs, and ensure fast, friendly checkout while building strong athlete relationships.

This role emphasizes leadership, operational oversight, and delivering exceptional service. Candidates should have strong retail experience and a commitment to teamwork.