Endzone & Loyalty Team Captain

DICK'S Sporting Goods; Lexington (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods in Lexington, VA seeks a Team Captain – Endzone & Loyalty to lead a team delivering fast, friendly checkout and strong athlete relationships. You will coach teammates, manage loyalty program participation, and ensure accurate product guidance while maintaining store standards.

The role emphasizes coaching, accountability, collaboration, and building a welcoming store environment. Prior leadership experience is preferred, with a focus on delivering exceptional athlete

Qualifications

• High School Diploma or equivalent.
• 1–3 years retail or customer-facing experience.
• Previous people leadership experience preferred.
• Must be coachable, accountable, collaborative and trustworthy.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information.
• Lead store operations and scheduling to meet athlete traffic and payroll goals.
• Coach and develop teammates to maintain responsive customer service and store standards.
• Support loyalty programs and services to drive athlete retention and satisfaction.

Skills

Leadership

Customer service

Team leadership

Communication

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Lexington, VA seeks a Team Captain – Endzone & Loyalty to lead a team delivering fast, friendly checkout and strong athlete relationships. You will coach teammates, manage loyalty program participation, and ensure accurate product guidance while maintaining store standards.

The role emphasizes coaching, accountability, collaboration, and building a welcoming store environment. Prior leadership experience is preferred, with a focus on delivering exceptional athlete