Endzone & Loyalty Store Team Captain

DICK'S Sporting Goods, Inc.; Stow (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead athlete experiences on the sales floor, coach teammates, and drive loyalty program participation.

The role requires strong customer service skills, 1–3 years of retail experience, and leadership responsibilities. This on-site position emphasizes teamwork, schedule optimization, and maintaining brand standards to maximize sales and customer satisfaction.

Qualifications

• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by assisting customers and providing product information.
• Uphold merchandising standards and maintain store presentation.
• Promote loyalty programs, warranty sales, and private label enrollment.
• Assist in developing 30–60–90 day plans with the SM and ASM.
• Lead scheduling and staffing to meet traffic and payroll goals.
• Oversee store operations including opening/closing and cashier functions.

Skills

Retail experience

Customer service

People leadership

Education

High school diploma or equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead athlete experiences on the sales floor, coach teammates, and drive loyalty program participation.

The role requires strong customer service skills, 1–3 years of retail experience, and leadership responsibilities. This on-site position emphasizes teamwork, schedule optimization, and maintaining brand standards to maximize sales and customer satisfaction.