Endzone Loyalty Team Captain — Lead & Elevate Athlete Experiences

DICK'S Sporting Goods, Inc.; Denton (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to elevate athlete experiences at the store level. You will guide teammates, drive loyalty program participation, and ensure fast, accurate checkout while fostering strong athlete relationships.

The role emphasizes service, engagement, and teamwork. As a leader, you will coach, schedule, and develop staff, uphold safety and policies, and collaborate with store management to achieve priorities.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information and maintaining merchandising standards.
• Help develop 30-60-90 day plans with the SM/ASM to support department priorities.
• Communicate goals and plans to direct reports and manage workloads to meet payroll and financial targets.
• Build and lead a strong team, including hiring, onboarding, coaching, and performance management.
• Enforce safety, loss prevention, and door-to-operational policies and procedures.

Skills

Customer service

Leadership

Retail experience

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to elevate athlete experiences at the store level. You will guide teammates, drive loyalty program participation, and ensure fast, accurate checkout while fostering strong athlete relationships.

The role emphasizes service, engagement, and teamwork. As a leader, you will coach, schedule, and develop staff, uphold safety and policies, and collaborate with store management to achieve priorities.