Endpoint Support Tech II — Remote & Onsite IT Help

University of Rochester; Town of Brighton (NY); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

University of Rochester in Brighton, NY is seeking an IT technician to provide first and second level support for end-user devices, including desktops, laptops, and mobile devices. This full-time role requires ca.

40 hours weekly and will involve in-person or remote troubleshooting, device setup, and ongoing maintenance. You will serve as a primary contact for end-users, participate in deployments, and help develop strategies for device support.

Qualifications

• High School diploma or equivalent with 2 years of relevant experience.
• Experience supporting end-user computing devices (desktops, laptops, and mobile devices).
• Excellent customer service and communication skills.
• Willingness to work varied shifts for 24/7 coverage.

Responsabilités

• Set up, configure, maintain, and deploy endpoint devices.
• Provide first and second level support for OS, connectivity, or application issues.
• Communicate with project managers and track progress.
• Ensure coverage across sites and relocate as needed.
• Test and deploy new systems and peripherals.
• Offer 1:1 training and mentoring to staff.

Connaissances

End-user support

Customer service

Communication skills

Problem solving

Windows OS

Mac OS

Formation

High School diploma or equivalent

Outils

Remote troubleshooting tools

Virtual desktop technologies

Hardware troubleshooting

Description du poste

University of Rochester in Brighton, NY is seeking an IT technician to provide first and second level support for end-user devices, including desktops, laptops, and mobile devices. This full-time role requires ca.

40 hours weekly and will involve in-person or remote troubleshooting, device setup, and ongoing maintenance. You will serve as a primary contact for end-users, participate in deployments, and help develop strategies for device support.