Endpoint IT Support Technician II (Level II)

University of Rochester; Town of Canandaigua (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Rochester is seeking a Customer Tech Support Tech II to provide first and second level technical support for end-user devices including desktops, laptops, and mobile devices. Remote and in-person troubleshooting, setup, configuration, and deployment of endpoints are required.

Responsibilities include resolving OS, connectivity, or application issues, testing new systems, and knowledge sharing with teammates.

Qualifications

• High School diploma or equivalent with 2 years of relevant experience or an equivalent combination.
• Experience delivering end-user computing support across desktops, laptops, and mobile devices.
• Ability to troubleshoot OS, connectivity, and application issues remotely or in-person.

Responsibilities

• Provides first and second level technical support for end-user devices.
• Troubleshoots and resolves device issues, onsite or remotely.
• Manages setup, configuration, maintenance and deployment of endpoint devices.
• Assists in developing strategy for endpoint device support and replacement.

Skills

Customer service

Communication

Problem solving

Desktop support

Remote support

End-user computing

Windows OS

Education

High School diploma or equivalent

Tools

Remote desktop

VDI

Printer setup

Job description

University of Rochester is seeking a Customer Tech Support Tech II to provide first and second level technical support for end-user devices including desktops, laptops, and mobile devices. Remote and in-person troubleshooting, setup, configuration, and deployment of endpoints are required.

Responsibilities include resolving OS, connectivity, or application issues, testing new systems, and knowledge sharing with teammates.