Technology Support Specialist – Customer Solutions

001 University of Rochester; City of Rochester (NY); On-site; USD 37,000 - 52,000; Full time

Job summary

001 University of Rochester is seeking an IT Support Specialist to serve as a technical resource for Customer Technology teams and departments in Rochester, NY. The role provides hardware and application support, consultation, and deployment across user groups, with hands-on and remote assistance and strong customer service focus.

You will assist with upgrades, relocations, and deployment of new technology, coordinating with internal IT teams and external vendors while maintaining clear

Qualifications

• High School diploma or equivalent with 4+ years of relevant experience.
• Associate's degree may be preferred or equivalent combination of education and experience.

Responsibilities

• Serve as a technical resource for Customer Technology teams and departments.
• Provide high-level hardware and application support, troubleshooting, and deployment.
• Offer remote and hands-on support with strong customer service.
• Assist with project management during upgrades, relocations, and deployments of new tech.
• Act as primary coordination point for IT teams and stakeholders.

Skills

PC Windows expertise

Mac iOS devices

LAN WAN knowledge

customer service

team leadership

project management

Education

High School diploma

Associate's degree

Job description

001 University of Rochester is seeking an IT Support Specialist to serve as a technical resource for Customer Technology teams and departments in Rochester, NY. The role provides hardware and application support, consultation, and deployment across user groups, with hands-on and remote assistance and strong customer service focus.

You will assist with upgrades, relocations, and deployment of new technology, coordinating with internal IT teams and external vendors while maintaining clear