On-Site IT Support Technician - Flexible Schedule

Entre Computer Services; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Entre Computer Services in Rochester, NY seeks an experienced Desktop Support Technician to provide on-site technical support for end-user hardware, software, and network-related issues. The role requires proactive problem-solving, strong technical expertise, and excellent customer service, with flexibility for after-hours support.

The candidate will install, configure, and upgrade computers and peripherals, maintain documentation, and assist with project requests while contributing to incident

Qualifications

• Associate degree in CS or related field preferred.
• 2–3 years of Information Technology experience preferred.

Responsibilities

• Provide on-site technical support for end-user hardware and software.
• Troubleshoot network-related issues and coordinate with vendors as needed.
• Install and configure computers, printers, and peripherals.
• Upgrade operating systems and software; maintain documentation in ticketing system.
• Assist with project requests and participate in incident management.
• Maintain device inventory and support mobile devices as required.
• Generate reports on trends and service metrics.

Skills

IT support

Customer service

Troubleshooting

Education

Associate degree in Computer Science or related field

Job description

Entre Computer Services in Rochester, NY seeks an experienced Desktop Support Technician to provide on-site technical support for end-user hardware, software, and network-related issues. The role requires proactive problem-solving, strong technical expertise, and excellent customer service, with flexibility for after-hours support.

The candidate will install, configure, and upgrade computers and peripherals, maintain documentation, and assist with project requests while contributing to incident