Endpoint Support Technician II

University of Rochester; Thompson Springs (UT); On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester is seeking a dedicated IT Support Technician to provide first and second level technical support for end-user computing devices including desktops, laptops, and mobile devices. You will troubleshoot remotely or in-person, assist with deployment and ongoing maintenance, and help shape endpoint device support strategies to ensure reliable operations.

Qualified candidates will have a high school diploma or equivalent with 2 years of relevant experience.

Qualifications

• High School diploma or equivalent is required.
• 2 years of relevant experience is preferred or an equivalent combination of education and experience.

Responsibilities

• Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices.
• Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices.
• Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues.
• Manages the setup, configuration, maintenance and deployment of endpoint devices.
• Assists with developing strategy for support of endpoint devices.

Skills

Customer service

Communication

Troubleshooting

Problem solving

End-user support

Desktop support

Remote support

Travel between sites

Education

High School diploma or equivalent

2 years relevant experience

Job description

The University of Rochester is seeking a dedicated IT Support Technician to provide first and second level technical support for end-user computing devices including desktops, laptops, and mobile devices. You will troubleshoot remotely or in-person, assist with deployment and ongoing maintenance, and help shape endpoint device support strategies to ensure reliable operations.

Qualified candidates will have a high school diploma or equivalent with 2 years of relevant experience.