Endpoint Support Specialist I

MWI Animal Health; Corona (CA); On-site; USD 52,000 - 82,000; Full time

Job summary

AmerisourceBergen is seeking a Specialist I, End-User Support to perform routine tasks for imaging, deploying, and maintaining endpoint devices at a local site. You’ll follow documented steps and work under supervision to ensure reliable digital workplace experiences.

Travel to nearby distribution centers may be required. The role emphasizes building foundational IT skills, with focus on hardware lifecycles, OS deployment, and effective communication within the End-User Support team.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
• Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field.
• Certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred
• Knowledge & prior working experience with Microsoft and Mac OS - highly desired
• Proficient with Microsoft Office Suite
• Knowledge & prior working experience with ServiceNow ticketing system - desired
• Ability to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects
• Ranges from beginning to moderate expertise in the primary domain of endpoint hardware lifecycle and basic operating system deployment
• May demonstrate early/starting expertise in an adjacent/new technical domain (e.g., mobile device management) depending on role and experience
• Ability to participate in team on-call support rotation (2 weeks/year)
• Impact is localized to immediate outputs and is measured through accuracy, timeliness, and adherence to instructions.
• Ability to physically handle and set up IT equipment at local sites as needed
• Strong communication & customer service skills

Responsibilities

• Delivers routine, clearly defined tasks related to imaging, deploying, and supporting endpoint devices for a single site or team priority.
• Follows documented troubleshooting steps and standard practices to resolve routine local site technology issues (e.g., meeting room tech, local printing).
• Works within established IT asset management procedures, receiving regular direction and review from more senior team members on hardware deployments.
• Decisions regarding device configuration are narrow to moderate in scope, typically guided by prior examples and periodically reviewed; requires close supervision for ambiguous technical work.
• Communicates primarily within the immediate End-User Support team, sharing progress on hardware rollouts, questions, and basic observations.
• Escalates unclear deployment requirements or hardware risks early, seeking confirmation before proceeding in ambiguous situations.
• Identifies straightforward improvements within local site tasks (e.g., desk setup efficiency) and escalates issues that fall outside standard provisioning procedures.
• Support team scheduled phone queue coverage required

Skills

Desktop support

IT asset coordination

Microsoft OS

Mac OS

ServiceNow

Microsoft Office

Communication skills

Customer service

Travel 15%

Team collaboration

Education

Bachelor's degree in IT or CS

Tools

ServiceNow

Endpoint imaging

Job description

AmerisourceBergen is seeking a Specialist I, End-User Support to perform routine tasks for imaging, deploying, and maintaining endpoint devices at a local site. You’ll follow documented steps and work under supervision to ensure reliable digital workplace experiences.

Travel to nearby distribution centers may be required. The role emphasizes building foundational IT skills, with focus on hardware lifecycles, OS deployment, and effective communication within the End-User Support team.