End-User Support Specialist I: Hardware & Imaging

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing; Montclair (CA); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Professional development programs

Mentorship programs

Job summary

Cencora is seeking an IT End-User Support professional to deploy and support endpoint devices at a local site, following standard procedures and escalation paths. You will work closely with the team to resolve routine hardware and software issues and participate in on-call rotations.

Ideal candidates have a Bachelor’s degree in IT/CS or related field, up to 2 years of experience, and familiarity with Windows, Mac OS, Office, and ServiceNow.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field required.
• Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field required.
• Certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred.
• Knowledge & prior working experience with Microsoft and Mac OS - highly desired.
• Proficient with Microsoft Office Suite.
• Knowledge & prior working experience with ServiceNow ticketing system - desired.
• Ability to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects.
• Ranges from beginning to moderate expertise in the primary domain of endpoint hardware lifecycle and basic operating system deployment.
• May demonstrate early/starting expertise in an adjacent/new technical domain (e.g., mobile device management) depending on role and experience.
• Ability to participate in team on-call support rotation (2 weeks/year)
• Strong communication & customer service skills

Responsibilities

• Delivers routine, clearly defined tasks related to imaging, deploying, and supporting endpoint devices for a single site or team priority.
• Follows documented troubleshooting steps to resolve routine local site technology issues (e.g., meeting room tech, local printing).
• Works within established IT asset management procedures with supervision from senior team members on hardware deployments.
• Decisions regarding device configuration are narrow to moderate and require close supervision in ambiguous work.
• Communicates progress within End-User Support team about hardware rollouts and observations.
• Escalates unclear deployment requirements or hardware risks early and seeks confirmation.
• Identifies straightforward improvements within local site tasks and escalates issues outside standard provisioning procedures.
• Support team scheduled phone queue coverage required

Skills

Strong communication

Customer service

Microsoft Windows

Mac OS

Microsoft Office

ServiceNow

On-site support

Education

Bachelor's degree in IT/CS or related field

Equivalent experience

Tools

ServiceNow

Job description

Cencora is seeking an IT End-User Support professional to deploy and support endpoint devices at a local site, following standard procedures and escalation paths. You will work closely with the team to resolve routine hardware and software issues and participate in on-call rotations.

Ideal candidates have a Bachelor’s degree in IT/CS or related field, up to 2 years of experience, and familiarity with Windows, Mac OS, Office, and ServiceNow.