Entry-Level End-User IT Support Specialist

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing; Fontana (CA); On-site; USD 52,000 - 82,000; Full time

Job summary

Cencora is hiring for an End-User Support role focused on imaging, deploying, and supporting endpoint devices at a California site. The role emphasizes following standard procedures, escalating ambiguous issues, and collaborating with the End-User Support team.

The position requires a Bachelor's degree in IT or related field, up to 2 years of experience, and on-site work with light travel. Strong communication and customer service are essential for success.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field required, or equivalent experience required.
• Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field required.
• Certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred
• Knowledge & prior working experience with Microsoft and Mac OS - highly desired
• Proficient with Microsoft Office Suite
• Knowledge & prior working experience with ServiceNow ticketing system - desired
• Ability to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects
• Ranges from beginning to moderate expertise in the primary domain of endpoint hardware lifecycle and basic operating system deployment
• May demonstrate early/starting expertise in an adjacent/new technical domain (e.g., mobile device management) depending on role and experience
• Ability to participate in team on-call support rotation (2 weeks/year)
• Impact is localized to immediate outputs and is measured through accuracy, timeliness, and adherence to instructions
• Ability to physically handle and set up IT equipment at local sites as needed
• Strong communication & customer service skills

Responsibilities

• Delivers routine, clearly defined tasks related to imaging, deploying, and supporting endpoint devices for a single site or team priority.
• Follows documented troubleshooting steps and standard practices to resolve routine local site technology issues (e.g., meeting room tech, local printing).
• Works within established IT asset management procedures, receiving regular direction and review from more senior team members on hardware deployments.
• Decisions regarding device configuration are narrow to moderate in scope, typically guided by prior examples and periodically reviewed; requires close supervision for ambiguous technical work.
• Communicates primarily within the immediate End-User Support team, sharing progress on hardware rollouts, questions, and basic observations.
• Escalates unclear deployment requirements or hardware risks early, seeking confirmation before proceeding in ambiguous situations.
• Identifies straightforward improvements within local site tasks and escalates issues that fall outside standard provisioning procedures.
• Support team scheduled phone queue coverage required

Skills

Customer service

Communication

Microsoft Office

Mac OS

Windows OS

On-site travel

Education

Bachelor's degree in information technology or related field

Equivalent experience

Tools

ServiceNow

Microsoft Office

Mac OS

Windows OS

Job description

Cencora is hiring for an End-User Support role focused on imaging, deploying, and supporting endpoint devices at a California site. The role emphasizes following standard procedures, escalating ambiguous issues, and collaborating with the End-User Support team.

The position requires a Bachelor's degree in IT or related field, up to 2 years of experience, and on-site work with light travel. Strong communication and customer service are essential for success.