End-User IT Support Specialist I

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing; Corona (CA); On-site; USD 52,000 - 82,000; Full time

Job summary

Cencora is seeking an IT End-User Support specialist in California to deliver imaging, deployment, and ongoing support for endpoint devices across a local site. You will follow documented procedures, assist with hardware rollouts, local printers, and basic OS deployments, and work under supervision.

You will interact with the End-User Support team, participate in on-call rotations, and travel 10–15% to other Distribution Centers as needed.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field or equivalent experience.
• Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field.
• Certifications such as CompTIA A+, CompTIA ITF+ preferred.
• Knowledge & prior working experience with Microsoft and Mac OS - highly desired.
• Proficient with Microsoft Office Suite.
• Knowledge & prior working experience with ServiceNow ticketing system - desired.
• Ability to work on-site and travel as needed (10%-15%).
• Ranges from beginning to moderate expertise in endpoint hardware lifecycle and OS deployment.
• May demonstrate early expertise in adjacent domains (e.g., mobile device management).
• Ability to participate in team on-call support rotation (2 weeks/year).

Responsibilities

• Delivers routine tasks related to imaging, deploying, and supporting endpoint devices for a single site or team priority.
• Follows documented troubleshooting steps and standard practices to resolve routine local site technology issues.
• Works within established IT asset management procedures with supervision on hardware deployments.
• Decisions regarding device configuration are narrow to moderate in scope and require close supervision for ambiguity.
• Communicates primarily within the End-User Support team, sharing progress on hardware rollouts and basic observations.
• Escalates unclear deployment requirements or hardware risks early, seeking confirmation before proceeding.
• Identifies straightforward improvements within local site tasks and escalates issues outside standard procedures.
• Support team scheduled phone queue coverage required.

Skills

Customer service

Windows

macOS

Office Suite

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Cencora is seeking an IT End-User Support specialist in California to deliver imaging, deployment, and ongoing support for endpoint devices across a local site. You will follow documented procedures, assist with hardware rollouts, local printers, and basic OS deployments, and work under supervision.

You will interact with the End-User Support team, participate in on-call rotations, and travel 10–15% to other Distribution Centers as needed.