End-User Training Lead: System Adoption & Enablement

ASM Research, An Accenture Federal Services Company; Lincoln (NE); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks an End User Training Lead to oversee the organization’s training portfolio for mission-critical systems in a federal IT environment. You will assess needs, align learning objectives with business goals, and prioritize programs that drive adoption of new tools.

The role designs blended learning solutions, mentors trainers, coordinates travel and delivery schedules, and leads change-management activities accompanying new applications.

Qualifications

• Bachelor’s degree or equivalent experience in education, training, HR, or related field.
• 8+ years in training and development with 4–6 years as trainer on technical projects.
• Experience designing, executing, evaluating training for technical applications.
• Proven ability to lead and mentor trainer teams.
• Excellent communication and presentation skills.
• Strong organizational and planning abilities.
• Current secret security clearance (active within past 24 months).

Responsibilities

• Govern the overall training strategy for mission‑critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities.
• Design and oversee blended training programs that combine classroom, virtual, and e‑learning methods to drive system and process adoption for diverse user groups.
• Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including train‑the‑trainer activities and quality calibration sessions.
• Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids.
• Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling.
• Coordinate closely with business leaders, functional analysts, application owners, and subject‑matter experts to prioritize topics, validate content, and plan training deployments and conferences.
• Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports.
• Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards.

Skills

Training leadership

Needs assessment

Curriculum design

Adult learning

Communication skills

Project planning

Mentoring teams

Travel coordination

Security clearance

Education

Bachelor’s degree or equivalent experience

Experience in education/training/HR

Tools

Adobe products

Webinar platforms

E-learning tools

Collaboration tools

Job description

ASM Research, an Accenture Federal Services company, seeks an End User Training Lead to oversee the organization’s training portfolio for mission-critical systems in a federal IT environment. You will assess needs, align learning objectives with business goals, and prioritize programs that drive adoption of new tools.

The role designs blended learning solutions, mentors trainers, coordinates travel and delivery schedules, and leads change-management activities accompanying new applications.