End-User Training Leader, Federal IT & Adoption

ASM Research, An Accenture Federal Services Company; Providence (RI); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an End User Training Lead to oversee the organization’s training and learning portfolio for mission‑critical systems in a federal IT environment.

You will lead blended learning initiatives, mentor trainers, and coordinate complex travel and delivery schedules while driving change management for new or updated applications.

Qualifications

• Bachelor’s degree preferred in Education, Training, Human Resources, or related field, or equivalent experience.
• 8+ years of experience in training and development, including 4–6 years as a trainer on technical projects and 0–2+ years in a management or team‑lead capacity.
• Experience designing, executing, and evaluating training programs for technical applications, with strong skills in needs assessment, curriculum development, and adult‑learning delivery.

Responsibilities

• Govern the overall training strategy for mission‑critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities.
• Design and oversee blended training programs that combine classroom, virtual, and e‑learning methods to drive system and process adoption for diverse user groups.
• Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including train‑the‑trainer activities and quality calibration sessions.
• Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids.
• Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling.
• Coordinate closely with business leaders, functional analysts, application owners, and subject‑matter experts to prioritize topics, validate content, and plan training deployments and conferences.
• Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports.
• Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards.

Skills

Training leadership

Needs assessment

Curriculum development

Adult learning delivery

Communication skills

Project management

Education

Bachelor's degree preferred

Tools

Adobe products

Virtual training tools

Job description

ASM Research, An Accenture Federal Services Company is seeking an End User Training Lead to oversee the organization’s training and learning portfolio for mission‑critical systems in a federal IT environment.

You will lead blended learning initiatives, mentor trainers, and coordinate complex travel and delivery schedules while driving change management for new or updated applications.