End-User Training Lead — Drive System Adoption

ASM Research, An Accenture Federal Services Company; Lansing (MI); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to manage the training portfolio for mission‑critical systems in a federal IT environment. The role guides needs assessment, aligns objectives with business goals, and prioritizes adoption programs.

The leader oversees blended learning solutions, mentors trainers, and coordinates complex travel and delivery schedules while driving change management and program evaluation.

Qualifications

• Bachelor’s degree preferred in Education, Training, HR, or related field, or equivalent experience.
• 8+ years in training and development, incl. 4–6 years as a trainer on tech projects and 0–2+ years in leadership.
• Experience designing, executing, and evaluating training programs for technical applications.
• Proven ability to lead and mentor a team of trainers with coaching and feedback.
• Excellent communication and presentation skills; clear training materials and correspondence.

Responsibilities

• Govern the overall training strategy for mission‑critical systems and needs assessment.
• Design and oversee blended training programs to drive adoption across user groups.
• Mentor a team of trainers, including train‑the‑trainer activities and quality checks.
• Create and maintain training materials such as lesson plans, curricula, SOPs, guides.
• Implement evaluation methods, analyze results, and recommend content improvements.
• Coordinate with leaders and SMEs to validate content and plan deployments.
• Oversee travel planning and training logistics, budgets, and expense reports.
• Ensure quality and compliance by defining expectations and providing feedback.

Skills

Training leadership

Needs assessment

Curriculum design

Adult learning

Mentoring teams

Change management

Public speaking

Education

Bachelor's degree preferred

Tools

E‑learning tools

Adobe products

Job description

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to manage the training portfolio for mission‑critical systems in a federal IT environment. The role guides needs assessment, aligns objectives with business goals, and prioritizes adoption programs.

The leader oversees blended learning solutions, mentors trainers, and coordinates complex travel and delivery schedules while driving change management and program evaluation.