End-User Training Lead: Drive System Adoption

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to oversee the organization’s training and learning portfolio for mission-critical systems. You will assess needs, align objectives with business goals, and prioritize programs that ensure tool adoption in a federal IT setting.

The role directs blended learning solutions, mentors trainers, coordinates complex travel and delivery, and drives change management for new applications.

Qualifications

• 8+ years of experience in training and development or closely related roles, including 4–6 years as a trainer on technical projects
• Demonstrated experience designing, executing, and evaluating training programs for technical applications
• Proven ability to lead and mentor a team of trainers, with coaching focused on performance and quality
• Excellent communication and presentation skills and ability to explain complex concepts to diverse users

Responsibilities

• Govern the overall training strategy for mission-critical systems and align learning objectives with priorities
• Design and oversee blended training programs (classroom, virtual, e-learning) to drive adoption
• Mentor a team of trainers and conduct train-the-trainer activities
• Create and maintain training materials (lesson plans, curricula, SOPs, guides)
• Implement evaluation methods to measure training effectiveness and improve content
• Coordinate with business leaders and SMEs to plan deployments and conferences
• Oversee travel planning and training logistics, including trainer schedules and budgets
• Promote quality and compliance by defining expectations and coaching trainers

Skills

Training leadership

Needs assessment

Curriculum design

Adult learning

Mentoring

Communication

Education

Bachelor’s degree preferred in Education, Training, HR or related field

Tools

Adobe products

E-learning tools

Webinar platforms

Office productivity software

Job description

ASM Research, An Accenture Federal Services Company, seeks an End User Training Lead to oversee the organization’s training and learning portfolio for mission-critical systems. You will assess needs, align objectives with business goals, and prioritize programs that ensure tool adoption in a federal IT setting.

The role directs blended learning solutions, mentors trainers, coordinates complex travel and delivery, and drives change management for new applications.