End-User Technology Solutions Engineer (Enterprise)

SGS Consulting; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

SGS Consulting is seeking an experienced IT Enterprise Solutions Engineer to design, implement, and manage end-user technology across PCs, Macs, tablets, and smartphones in a large corporate environment. You will deploy and support enterprise tools including MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE, while ensuring secure RBAC models and robust documentation.

You’ll collaborate with Enterprise Architects, Service Desk, Cybersecurity, and other teams to deliver reliable user-focused

Qualifications

• Bachelor’s degree in information technology, CS, or related field with at least 3 years' experience or equivalent.
• Proven experience in end-user technology management, especially Microsoft and Dell.
• Strong proficiency with MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Extensive experience in Tier 3 engineering roles focused on enterprise solution engineering.
• Excellent documentation and the ability to create architectural diagrams.
• Strong collaboration skills with Enterprise Architects, Helpdesk, ServiceDesk, Tier 2 Support Technicians, Cybersecurity, and more.
• Proactive problem-solving and attention to detail.
• On-call 24/7 readiness for a global enterprise.

Responsibilities

• Design, implement, and manage end-user technology solutions across devices (PCs, Macs, tablets, smartphones).
• Utilize enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Engineer the implementation of applications and provide ongoing support using enterprise tools.
• Provide comprehensive, documented information to support technical solutions.
• Collaborate with Enterprise Architects, Service Desk, Tier 2 Support, Cybersecurity, and others to ensure effective support.
• Develop and maintain technical documentation and architectural diagrams.
• Work with end users to meet business needs within company standards and portfolio.
• Manage all components of application packaging, including reverse engineering to meet standards.
• Support virtual solutions like Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate RBAC designs and enterprise security models (EPM, PAS, PIM).
• Participate in M&A activities and engage with consultants/vendors as needed.
• Handle incidents and problem management to prevent issues and support operations.
• Stay current with supported technologies and map changes to solutions.

Skills

End-user technology management

Collaboration

Documentation skills

Education

Bachelor’s degree in information technology / CS or related field

Tools

MS Intune

Microsoft Endpoint Configuration Manager (MECM)

Microsoft MDT

Apple Business Manager (ABM)

Apple ADE

Azure Virtual Desktop (AVD)

Windows 365

RBAC models

Job description

SGS Consulting is seeking an experienced IT Enterprise Solutions Engineer to design, implement, and manage end-user technology across PCs, Macs, tablets, and smartphones in a large corporate environment. You will deploy and support enterprise tools including MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE, while ensuring secure RBAC models and robust documentation.

You’ll collaborate with Enterprise Architects, Service Desk, Cybersecurity, and other teams to deliver reliable user-focused