Senior User Support Engineer & Solutions Architect

Global-Enterprise-Services,-LL; Fort Meade (MD); In loco; USD 138.000 - 149.000; Tempo pieno

Descrizione del lavoro

Global-Enterprise-Services,-LL is seeking a User Support Engineer to join the End User Services Team at DISA Headquarters, Fort Meade, MD. The role focuses on requirement elicitation, problem research, and designing architectures to meet customer needs.

Responsibilities include system integration, research, risk mitigation, and collaboration with R&D, server, and network groups. You will guide deployments for SCCM/MECM, Intune, VMware, and Azure VDI, while ensuring accreditation and strong

Competenze

• Bachelor’s Degree or a combination of technical training, certifications, and experience
• 5+ Years of Systems engineering design and operations experience.
• 7+ Years experience with configuring, securing, and troubleshooting end-user computing devices.
• Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management.
• IAT Level II certification (Security+ CE or appropriate DoDM 8570 Baseline Certification) is required before start

Mansioni

• Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
• Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
• Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
• Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
• Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
• Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
• Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
• Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, SCCM, MECM, and MS Intune

Conoscenze

Team leadership

Technical writing

Presentation skills

Network basics

Diagramming

Project management

IPT leadership

Formazione

Bachelor’s Degree or combination of training/certifications/experience

Strumenti

SCCM

MECM

Intune

Azure Virtual Desktop

VMware

Remedy ITSM

ServiceNow

Apple devices management

Descrizione del lavoro

Global-Enterprise-Services,-LL is seeking a User Support Engineer to join the End User Services Team at DISA Headquarters, Fort Meade, MD. The role focuses on requirement elicitation, problem research, and designing architectures to meet customer needs.

Responsibilities include system integration, research, risk mitigation, and collaboration with R&D, server, and network groups. You will guide deployments for SCCM/MECM, Intune, VMware, and Azure VDI, while ensuring accreditation and strong