Software Engineer I or Endpoint Services Engineer

SGS Consulting; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

SGS Consulting is seeking an experienced IT Enterprise Solutions Engineer to design, implement, and manage end-user technology across PCs, Macs, tablets, and smartphones in a large corporate environment. You will deploy and support enterprise tools including MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE, while ensuring secure RBAC models and robust documentation.

You’ll collaborate with Enterprise Architects, Service Desk, Cybersecurity, and other teams to deliver reliable user-focused

Qualifications

• Bachelor’s degree in information technology, CS, or related field with at least 3 years' experience or equivalent.
• Proven experience in end-user technology management, especially Microsoft and Dell.
• Strong proficiency with MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Extensive experience in Tier 3 engineering roles focused on enterprise solution engineering.
• Excellent documentation and the ability to create architectural diagrams.
• Strong collaboration skills with Enterprise Architects, Helpdesk, ServiceDesk, Tier 2 Support Technicians, Cybersecurity, and more.
• Proactive problem-solving and attention to detail.
• On-call 24/7 readiness for a global enterprise.

Responsibilities

• Design, implement, and manage end-user technology solutions across devices (PCs, Macs, tablets, smartphones).
• Utilize enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Engineer the implementation of applications and provide ongoing support using enterprise tools.
• Provide comprehensive, documented information to support technical solutions.
• Collaborate with Enterprise Architects, Service Desk, Tier 2 Support, Cybersecurity, and others to ensure effective support.
• Develop and maintain technical documentation and architectural diagrams.
• Work with end users to meet business needs within company standards and portfolio.
• Manage all components of application packaging, including reverse engineering to meet standards.
• Support virtual solutions like Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate RBAC designs and enterprise security models (EPM, PAS, PIM).
• Participate in M&A activities and engage with consultants/vendors as needed.
• Handle incidents and problem management to prevent issues and support operations.
• Stay current with supported technologies and map changes to solutions.

Skills

End-user technology management

Collaboration

Documentation skills

Education

Bachelor’s degree in information technology / CS or related field

Tools

MS Intune

Microsoft Endpoint Configuration Manager (MECM)

Microsoft MDT

Apple Business Manager (ABM)

Apple ADE

Azure Virtual Desktop (AVD)

Windows 365

RBAC models

Job description

Job Responsibilities

• Design, implement, and manage end-user technology solutions across various devices, including PCs, MacBooks, Tablets, and Smartphones.
• Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
• Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered.
• Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions.
• Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, Cybersecurity, and other functions as needed, to ensure efficient and effective technical support and implementation.
• Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions.
• Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio.
• Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs.
• Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions.
• Manage incidents, perform issue problem management to prevent issues, and support current state operations.
• Stay current with supported technologies and processes to proactively map out changes that support current technical solutions.

Skills

• Enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADEEnterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• End-user technology management, particularly with Microsoft, Dell products.
• Supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).

Education/Experience

• Bachelor’s degree in information technology, Computer Science, or a related field with at least 3 years' experience or equivalent work experience
• Proven experience in end-user technology management, particularly with Microsoft, Dell products
• Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE
• Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering
• Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams
• Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, ServiceDesk, Tier 2 Support Technicians, Cybersecurity, and more
• Proactive problem-solving skills and attention to detail
• Strong communication skills, both written and verbal
• Ability to empathize with end-users and understand their needs, acting as a business solutions analyst
• Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards
• Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD)
• Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs
• Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions
• Willingness and ability to be on call 24/7 to support a global enterprise