Senior Engineer III

TekWissen ®; Rosemead (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A global technology provider seeks an End User Computing Sr. Quality Engineer to lead the design and operational excellence of end-user technology, including Windows and macOS environments. The ideal candidate will have 7-10 years of IT Operations experience, ensuring reliable technology ecosystems and improving service quality. Strong familiarity with Microsoft 365 and endpoint management is essential, alongside experience using Agile methodologies. This role requires collaboration with vendors and management of performance metrics to enhance user experience.

Qualifications

• Possesses seven to ten years of experience in relevant areas.
• Deep understanding of Windows, macOS, iOS, and Microsoft 365 technologies.
• Strong familiarity with identity and access security controls.

Responsibilities

• Lead design and operational excellence of end-user technology ecosystem.
• Manage service quality and performance across EUC platforms.
• Identify system issues and drive corrective actions.

Skills

IT Operations experience

Understanding of end-user technology

Ability to present technical material

Experience with Agile methodologies

Proficiency in analyzing defect trends

Education

Bachelor Degree in applicable profession

Tools

Windows

macOS

Microsoft 365

Intune

JAMF

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

Job Description:

• The End User Computing Sr. Quality Engineer leads the design, delivery, and operational excellence of Client’s end-user technology ecosystem, including Windows and macOS laptops, desktops, iPads, iOS mobile devices, and the full Microsoft 365 application suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote), along with collaboration platforms such as SharePoint Online, OneDrive, and Exchange Online.
• The role integrates closely with endpoint management platforms (Intune for Windows, JAMF for macOS/iOS) and core identity and security tools (Entra ID, Defender for Endpoint, Conditional Access, and Microsoft Purview).
• This position ensures EUC platforms are reliable, observable, secure, intuitive, and aligned to enterprise architecture standards.
• The Sr. Quality Engineer owns end-to-end service quality and performance by embedding monitoring, telemetry, automation, and Digital Experience (DEX) analytics into design, operations, and continuous improvement cycles.
• The role proactively identifies system and service issues, analyzes experience and performance trends, and drives corrective actions to improve stability, reduce defects, enhance usability, and elevate customer satisfaction across the enterprise.

Job duties may include:

• Assessing customer needs, monitoring product lifecycle, and creating detailed reports on product information; perform customer research, stay on top of current trends, and analyze the market..

Education/Experience:

• Bachelor Degree in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience. Possesses seven to ten years of experience.

Required Skills/Attributes:

• Experience working in IT Operations within a managed services environment, including oversight of vendor delivery, service quality, and operational performance.
• Strong understanding of engineering disciplines and practices, especially related to end user technology, platform architectures, operational frameworks, and product lifecycle management.
• Ability to present complex technical material clearly to both technical and non-technical audiences, including senior leadership and business partners.
• Deep understanding of end-user computing technologies including Windows, macOS, iOS/iPadOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), endpoint management platforms such as Intune and JAMF, and endpoint security tools such as Defender for Endpoint. Deployment of Cyber tools to end user computing devices and ensure seamless operations.
• Experience with Agile methodologies, DevOps practices, CI/CD pipelines, and modern software delivery approaches.
• Proficiency analyzing defect trends, incident reports, and engineering quality metrics to drive improvements in application stability, reliability, and user experience.
• Demonstrated ability to evaluate complex technical designs, identify gaps, validate standards compliance, and ensure readiness for IT Operations.
• Understanding of cloud collaboration platforms and integration patterns across M365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Strong familiarity with identity, access, and security controls including Entra ID, Conditional Access, data loss prevention, and compliance standards.

Desired Skills/Attributes:

• Experience applying ITIL, Agile, or DevOps principles to improve engineering quality, operational reliability, and support processes.
• Familiarity with digital experience analytics, telemetry, and observability platforms to improve performance and user satisfaction.
• Experience leading vendor teams or MSP partners to improve platform health, reduce incident patterns, and enhance customer outcomes.
• Background supporting large enterprise environments integrating identity, security, cloud, and collaboration platforms.
• Experience designing or validating device health metrics, DEX instrumentation, and monitoring/observability frameworks.
• Hands-on familiarity with endpoint analytics, networking fundamentals, and integration patterns between EUC platforms and cloud environments.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.