End-User IT Support & Deployment Specialist II

SGS Consulting; Lake Michigan Beach (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

SGS Consulting seeks an IT Help Desk Support specialist to deliver Tier 1-2 support across our organization. You will handle tickets, deploy devices via Intune, manage AD/Azure AD accounts, and collaborate with IT teams to ensure secure, reliable services.

Responsibilities include documenting resolutions, monitoring systems, and assisting end users including visitors in the region. Strong troubleshooting, networking, and ServiceNow proficiency are required.

Qualifications

• ITIL knowledge preferred; certifications like A+, Network+, Microsoft are a plus.
• Basic knowledge of Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking.
• Basic hands-on software and hardware troubleshooting experience.

Responsibilities

• Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents and requests.
• Document issue resolutions in the ticketing system for knowledge sharing.
• Deploy and set up computers, printers, VoIP phones, and mobile devices using Intune.
• Ensure proper connectivity of all equipment including workstations, servers, phones, and devices.
• Assist in managing end-user accounts and access rights using AD/Azure AD.
• Troubleshoot basic hardware and software issues and escalate complex cases as needed.
• Collaborate with IT teams to implement improvements, upgrades, or purchases.
• Provide IT services for end users, including visitors within the region.
• Support security and data privacy compliance.

Skills

Troubleshooting

Directory Services

Windows 10/11

Microsoft 365

Cisco VoIP

Networking

Mobile devices

ServiceNow

Education

ITIL knowledge preferred

A+, Network+, Microsoft certs a plus

Tools

ServiceNow

Intune / Microsoft Endpoint Manager

Active Directory / Azure AD

Job description

SGS Consulting seeks an IT Help Desk Support specialist to deliver Tier 1-2 support across our organization. You will handle tickets, deploy devices via Intune, manage AD/Azure AD accounts, and collaborate with IT teams to ensure secure, reliable services.

Responsibilities include documenting resolutions, monitoring systems, and assisting end users including visitors in the region. Strong troubleshooting, networking, and ServiceNow proficiency are required.