IT Service Delivery Tech — End-User & Hardware Expert

SGS Consulting; Sacramento (CA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

SGS Consulting is seeking an IT Support Specialist in Sacramento to monitor Help Desk tickets, document resolutions, and deploy hardware using Intune and Apple Business Manager. You’ll manage user access with AD/Azure AD and ensure connectivity across end-user devices, servers, and peripherals.

The role emphasizes proactive troubleshooting, collaboration with IT teams, and adherence to privacy and security standards. A MIS/CS degree with 2–4 years of experience is preferred.

Qualifications

• Bachelor’s degree in MIS/CS or equivalent IT experience.
• 2–3 years in IT support or related field, or 3–4 years in IT roles.
• ITIL knowledge is a plus; relevant certifications are advantageous.

Responsabilités

• Monitor Help Desk and provide timely incident support via ServiceNow.
• Document issue resolutions and follow KM practices.
• Deploy and manage devices using Intune and Apple Business Manager.
• Ensure device/connectivity across workstations, servers, phones, and printers.
• Manage end-user access via Active Directory and Azure AD.

Connaissances

IT Support

Troubleshooting

Ticketing System

Endpoint Management

User Access Management

Formation

Bachelor's Degree in MIS/CS or related

Outils

ServiceNow

Intune/MDM

Apple Business Manager

Active Directory

Azure AD

Windows 10/11

Microsoft 365

Cisco VoIP

Description du poste

SGS Consulting is seeking an IT Support Specialist in Sacramento to monitor Help Desk tickets, document resolutions, and deploy hardware using Intune and Apple Business Manager. You’ll manage user access with AD/Azure AD and ensure connectivity across end-user devices, servers, and peripherals.

The role emphasizes proactive troubleshooting, collaboration with IT teams, and adherence to privacy and security standards. A MIS/CS degree with 2–4 years of experience is preferred.