End User Technology Specialist

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

State of South Carolina Information Technology seeks a Helpdesk Technician to act as liaison between IT and end users across agency devices. You will support desktops, laptops, mobile devices, peripherals and software, and manage Helpdesk tickets.

Responsibilities include deployment and maintenance of PCs, POS, antivirus, VoIP support for Edgar Brown building and remote locations, plus active participation in IT team initiatives. Some travel and after-hours work may be required.

Qualifications

• Bachelor's in computer science or related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Responsibilities

• Serve as primary point of contact for Helpdesk calls and tickets and manage Helpdesk software.

Skills

Microsoft Windows

PC hardware

Networking

End user support

Communication

Education

Bachelor's in CS or related field

Associate degree with 4 years experience

High school + 6 years PC support

Tools

Helpdesk software

ESET antivirus

POS systems

VoIP systems

Job description

Job Purpose and Duties:

Under limited supervision, serve as a liaison between IT and end users of networked and stand- personal computers (PC's) throughout the agency; providing support for all agency PC desktops, laptops, mobile devices, peripherals and software. Provides Helpdesk oversight and operation of agency Helpdesk, software, antivirus and business-line hardware.

• Serves as primary point of contact for all Helpdesk calls and tickets, maintains Helpdesk software, deploys and supports all agency computing devices including desktops, laptops, mobile devices as well as software components. Keeps Management updated on needs and struggles of End Users. Updates IT Leadership on issues that might arise which could negatively impact End Users. Does not provide support for non-agency owned technology.
• Maintains desktop applications or links for POS, ESET or equivalent antivirus and desktops OS's. Assists with deployment, configuration and maintenance of Point-of-Sale infrastructure including backend retail inventory PC's, software, printers and peripherals and any SCPRT End User devices. Maintains, deploys and supports all other agency peripherals including projectors, inventory scanners and any additional devices purchased and used by the agency. Is effective in providing support of these technologies. Provides feedback to management of support trends that are discovered for unmet or met needs.
• Serves as primary point of contact for Helpdesk calls related to agency mobile devices. Effectively manages and secures mobile devices within the organization, ensuring seamless integration and compliance with policies and optimal performance to support agency operations, including initial configuration and deployment, security management, policy enforcement, troubleshooting and support.
• Provides VoIP support for Edgar Brown building and remote locations, Call Center and Mail Room support.
• Practice and promote teamwork within the office of Technology Services, throughout the agency and with external agency stakeholders; represent the office as an active member on agency teams assigned throughout the year. Abide by the Agency Code of Conduct. Other duties as assigned. Actively participants and contributes to IT team meetings and events.

Qualifications:

• A Bachelor's Degree in computer science or a related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Additional Requirements:

• The incumbent must posses a valid SC driver's license. Position may require work beyond the 37.5 hour work week, including nights, weekends, and holidays. Must carry a mobile communications device, if provided. Must be able to work during emergency/disaster events, including hazardous weather. Work may be required on-site or remote or a combination of both. Position will require some in-state travel, may require overnight travel.
• Extensive knowledge Of Microsoft software and Operating Systems, PC hardware, network equipment, network operating systems, network administration and the support of end users in these products. The ability to work independently and communicate effectively.
• CompTIA A+ and or MCP desired.

Actual Job Location: Information Technology

Monday-Friday, 37.5 hours weekly.

The South Carolina Department of Parks, Recreation & Tourism is an Equal Opportunity, Aff…