Campus IT Support Specialist

State of South Carolina; South Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

State of South Carolina’s ITS division invites applications for a campus technology support role. You will provide hands-on hardware support for computers, printers, and related technology, working with student technicians to deliver reliable IT services.

Collaborate with supervisors and ITS team to manage, maintain, deploy, and update computing resources while upholding information security policies and best practices. Strong focus on customer service, documentation, and asset management.

Qualifications

• Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment.
• Familiarity with Windows, macOS, and mobile operating systems.
• Experience with hardware and software troubleshooting and incident mitigation.
• Understanding of standards-based support environment.
• Must lift and move 50 pounds, climb ladders, and use power tools.
• Excellent customer service and strong ethics.

Responsibilities

• Provide hands-on hardware support for computers, printers, and related technology with student technicians.
• Collaborate with supervisor and ITS team to securely manage, maintain, deploy, and update computing resources and services.
• Document and share instructions for technology-related processes, troubleshooting, and problem resolution.
• Assist with asset management.

Skills

Customer service

Information security awareness

Problem solving

Documentation

Team collaboration

Ethics

Education

Associate degree in related area

Bachelor's degree in Computer Science

Tools

Windows

MacOS

Mobile OS

Hardware troubleshooting

Job description

State of South Carolina’s ITS division invites applications for a campus technology support role. You will provide hands-on hardware support for computers, printers, and related technology, working with student technicians to deliver reliable IT services.

Collaborate with supervisors and ITS team to manage, maintain, deploy, and update computing resources while upholding information security policies and best practices. Strong focus on customer service, documentation, and asset management.