IT Desktop & Endpoint Support Specialist

Revenue; Raleigh (NC); On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Twelve paid holidays per year

Fourteen vacation days per year

Twelve sick days per year

Paid Parental Leave

Personal Observance Leave

Job summary

The North Carolina Department of Revenue is seeking a User Support Specialist (S) to join the PC Mobile Team in the Information Technology Division. You will provide level 2 IT support, administer enterprise endpoint management systems, deploy PC images, and assist internal customers with software and device issues.

Ideal candidates have a Bachelor's or related IT degree with relevant experience, familiarity with Windows 11, Office 365, and mobile devices, plus experience with ticketing systems

Qualifications

• Bachelor’s degree in computer science or IT field or related field with two years of IT experience; or Associate degree with three years; or high school/GED with five years IT experience.
• Experience with ticketing systems (ServiceNow, Jira) to track incidents to resolution.
• Experience administering enterprise endpoint management tools and mobile device management.

Responsibilities

• Inform manager and team leads of status and issues.
• Keep tickets updated and ensure SLA requirements are met.
• Follow procedures when managing tickets and document issues in the tracking system.
• Provide IT Desktop support to agency staff.
• Troubleshoot software problems (Windows 11, Office 365, browsers, COTS, and custom DOR software).
• Create problem resolutions and submit to knowledge base; support deployment of PC images and software packages (SCCM)
• Deploy and troubleshoot mobile devices (iPhone/iPad) as needed.
• Manage PC Mobile infrastructure tools (Intune, Config Manager) and endpoints.

Skills

ServiceNow/Jira/ITSM

Endpoint management

Mobile device management

CompTIA A+ or equivalent

Education

Bachelor’s degree in computer science or IT field

Associate degree in computer science or IT field

High School/GED + 5 years IT experience

Tools

Microsoft Endpoint Manager

Intune

SCCM Deploy

Job description

The North Carolina Department of Revenue is seeking a User Support Specialist (S) to join the PC Mobile Team in the Information Technology Division. You will provide level 2 IT support, administer enterprise endpoint management systems, deploy PC images, and assist internal customers with software and device issues.

Ideal candidates have a Bachelor's or related IT degree with relevant experience, familiarity with Windows 11, Office 365, and mobile devices, plus experience with ticketing systems