End User Technology Specialist

South Carolina Department of Parks, Recreation & Tourism; Columbia (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

The South Carolina Department of Parks, Recreation & Tourism is seeking an IT Helpdesk Specialist to provide frontline support for agency desktops, laptops, mobile devices and software. Under limited supervision, you will serve as a liaison between IT and end users to resolve technical issues.

You will manage Helpdesk tickets, deploy devices, support POS and antivirus, and assist with VoIP and mobile device security.

Qualifications

• Bachelor's degree in computer science or related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Responsibilities

• Serves as liaison between IT and end users of networked and stand-alone PCs; provides Helpdesk oversight and operation of agency Helpdesk, software, antivirus and hardware.
• Maintains desktop applications or links for POS, antivirus and desktops OS's; assists with deployment of POS infrastructure including backend inventory PCs and peripherals.
• Manages and secures agency mobile devices, including configuration, security, troubleshooting and support.
• Provides VoIP support for Edgar Brown building and remote locations, Call Center and Mail Room support.

Skills

PC hardware

Windows OS

Network concepts

Helpdesk support

Education

Bachelor's degree in computer science or related field

Tools

CompTIA A+

MCP

Job description

Job Responsibilities

The South Carolina Department of Parks, Recreation & Tourism is a cabinet agency assigned to operate and manage South Carolina's state parks, market the state as a preferred vacation destination and provide assistance to communities to develop recreation assets.

Job Purpose And Duties

Under limited supervision, serve as a liaison between IT and end users of networked and stand-alone personal computers (PC's) throughout the agency; providing support for all agency PC desktops, laptops, mobile devices, peripherals and software. Provides Helpdesk oversight and operation of agency Helpdesk, software, antivirus and business-line hardware.

• Serves as primary point of contact for all Helpdesk calls and tickets, maintains Helpdesk software, deploys and supports all agency computing devices including desktops, laptops, mobile devices as well as software components. Keeps Management updated on needs and struggles of End Users. Updates IT Leadership on issues that might arise which could negatively impact End Users. Does not provide support for non-agency owned technology.
• Maintains desktop applications or links for POS, ESET or equivalent antivirus and desktops OS's. Assists with deployment, configuration and maintenance of Point-of-Sale infrastructure including backend retail inventory PC's, software, printers and peripherals and any SCPRT End User devices. Maintains, deploys and supports all other agency peripherals including projectors, inventory scanners and any additional devices purchased and used by the agency. Is effective in providing support of these technologies. Provides feedback to management of support trends that are discovered for unmet or met needs.
• Serves as primary point of contact for Helpdesk calls related to agency mobile devices. Effectively manages and secures mobile devices within the organization, ensuring seamless integration and compliance with policies and optimal performance to support agency operations, including initial configuration and deployment, security management, policy enforcement, troubleshooting and support.
• Provides VoIP support for Edgar Brown building and remote locations, Call Center and Mail Room support.
• Practice and promote teamwork within the office of Technology Services, throughout the agency and with external agency stakeholders; represent the office as an active member on agency teams assigned throughout the year. Abide by the Agency Code of Conduct. Other duties as assigned. Actively participants and contributes to IT team meetings and events.

Minimum And Additional Requirements

A Bachelor's Degree in computer science or a related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Additional Requirements

• The incumbent must posses a valid SC driver's license. Position may require work beyond the 37.5 hour work week, including nights, weekends, and holidays. Must carry a mobile communications device, if provided. Must be able to work during emergency/disaster events, including hazardous weather. Work may be required on-site or remote or a combination of both. Position will require some in-state travel, may require overnight travel.
• Extensive knowledge Of Microsoft software and Operating Systems, PC hardware, network equipment, network operating systems, network administration and the support of end users in these products. The ability to work independently and communicate effectively.
• CompTIA A+ and or MCP desired.

Additional Comments

Actual Job Location: Information Technology

Monday-Friday, 37.5 hours weekly.

The South Carolina Department of Parks, Recreation & Tourism is an Equal Opportunity, Affirmative Action employer.