IT Support Specialist III – 24/7 Public Safety Tech

State of South Carolina; South Carolina; Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision insurance

Paid leave and holidays

Parental leave

State retirement plan

Descripción de la vacante

The State of South Carolina’s SLED is seeking an entry- to mid-level Help Desk support specialist to provide first line technical assistance, document incidents, and resolve routine hardware and software issues. You will support day-to-day enterprise technology services and maintain user documentation.

Responsibilities include collecting issue details, logging tickets, following up to ensure timely resolution, and delivering professional customer service while safeguarding sensitive information.

Formación

• High school diploma or equivalent required; experience with office automation and data systems preferred.
• Associate's or Bachelor's degree may substitute for required work experience.
• Experience using help desk ticketing and problem management systems.
• Excellent customer service, with ability to respond effectively to inquiries received by phone, e-mail, or walk-in.
• Must be able to adhere to establish procedures and maintain confidentiality and professionalism when handling sensitive information.
• Position may require extended work hours, including availability to work state holidays, nights, weekends, and during emergency/disaster events.

Responsabilidades

• Provide first level technical support by responding to requests and resolving routine hardware, software, and technology related issues.
• Assist with monitoring IT systems and equipment, maintain user and procedural documentation, and support day-to-day operation of enterprise technology services.
• Escalate complex issues to higher-level teams to ensure customer satisfaction.
• Record problem description, including specific error messages and steps taken, and track status of tickets to ensure SLA adherence.

Conocimientos

High school diploma

Associate/Bachelor's degree substitute

Help desk experience

Customer service

Confidentiality and professionalism

On-call / after-hours support

Educación

High School Diploma or GED

Associate's or Bachelor's degree may substitute for work experience

Descripción del empleo

The State of South Carolina’s SLED is seeking an entry- to mid-level Help Desk support specialist to provide first line technical assistance, document incidents, and resolve routine hardware and software issues. You will support day-to-day enterprise technology services and maintain user documentation.

Responsibilities include collecting issue details, logging tickets, following up to ensure timely resolution, and delivering professional customer service while safeguarding sensitive information.