Remote IT Endpoint Support Specialist

nc

North Carolina

On-site

USD 71,000 - 88,000

Full time

3 days ago

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Benefits offered by this job

Health insurance options

Retirement plans (standard & 457)

NCFlex program benefits

Paid parental leave

Leave for personal observance & 社区

Job summary

The North Carolina Department of Revenue is seeking a User Support Specialist (S) to join the PC Mobile Team within the Information Technology Division. The role focuses on enterprise endpoint management, daily IT operations, and resolving software issues for agency staff.

Responsibilities include handling tickets, maintaining SLAs, deploying images, and supporting mobile devices such as iPhones and iPads. Strong knowledge of ticketing systems and MS Intune/Endpoint Manager is preferred.

Qualifications

Experience using a ticketing system to track incidents through resolution.
Experience administering enterprise endpoint management tools including deploying images and software.
Experience in mobile device management including deploying and troubleshooting mobile devices.

Responsibilities

Inform the manager and team leads of status/issues in area of responsibility.
Keep tickets updated and ensure SLA requirements are met.
Follow established procedures when managing assigned tickets and document issues and user information accurately in the tracking system.
Provide IT Desktop support to all agency staff.
Solve software problems related to Windows 11, Office 365, browsers and other software.
Create knowledge base articles with problem resolutions.