End User Tech Support Specialist — Windows & Mac

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

IRB USA Inspire Resources in Atlanta, Georgia is seeking an End User Support Analyst to deliver high-quality technical support for internal users. You will be the main point of contact for resolving hardware, software, and network issues.

The ideal candidate will have a strong customer focus and 2+ years of experience in a Microsoft Server environment. Responsibilities include managing support tickets, mentoring help desk personnel, and ensuring a seamless user experience.

Qualifications

• Minimum 2 years related experience in a Microsoft Server environment.
• Prior Quick Service Restaurant experience is a plus.

Responsibilities

• Provide end-user support and assist with hardware, software, and network issues.
• Troubleshoot and resolve trouble tickets related to technical difficulties.
• Mentor other help desk personnel on hardware and software problem analysis.

Skills

Customer focus

Technology troubleshooting

Microsoft Office 365

Windows 10 knowledge

Mac OS knowledge

Education

4-Year degree in IT or related field

Tools

Microsoft Outlook

Job description

IRB USA Inspire Resources in Atlanta, Georgia is seeking an End User Support Analyst to deliver high-quality technical support for internal users. You will be the main point of contact for resolving hardware, software, and network issues.

The ideal candidate will have a strong customer focus and 2+ years of experience in a Microsoft Server environment. Responsibilities include managing support tickets, mentoring help desk personnel, and ensuring a seamless user experience.