Desktop Support Specialist — Windows & Mac

IMAGINEEER LLC; Rockville (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Job summary

IMAGINEEER LLC in Rockville, MD is looking for a motivated Desktop Support Specialist who will be responsible for providing technical support on software and hardware across Windows and MacOS. This role involves customer interactions both local and remote, ensuring effective resolution of technical issues, and document all activities in detail.

Candidates should have significant experience in customer service and the ability to work with various operating systems as well as knowledge of networking principles. The position offers a comprehensive benefits package including health insurance and paid time off.

Qualifications

• 2+ years of customer service experience.
• 1 to 3 years experience with Windows 10.
• 1 to 3 years experience with Macintosh operating systems.

Responsibilities

• Provide prompt and professional customer support.
• Support Windows and MacOS systems, including troubleshooting.
• Manage customer requests and document activities promptly.

Skills

Customer service experience

Windows 10

Macintosh operating systems

Active Directory

Microsoft Office 365

Networking and re-imaging

Remote customer support

Education

High school diploma or higher

Job description

IMAGINEEER LLC in Rockville, MD is looking for a motivated Desktop Support Specialist who will be responsible for providing technical support on software and hardware across Windows and MacOS. This role involves customer interactions both local and remote, ensuring effective resolution of technical issues, and document all activities in detail.

Candidates should have significant experience in customer service and the ability to work with various operating systems as well as knowledge of networking principles. The position offers a comprehensive benefits package including health insurance and paid time off.