Client IT Support Specialist

RedHelm; Atlanta (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Job summary

RedHelm in Atlanta, GA is seeking a Service Desk Analyst I to be the first contact for client technical support, delivering professional, customer-focused assistance across multiple channels. This role focuses on incident resolution and service requests within diverse client environments, with emphasis on accuracy and timely communication.

You will resolve basic end-user issues in Windows and macOS, manage user accounts, and document steps to enable smooth handoffs to technical teams, while

Qualifications

• Experience providing end-user technical support in a professional environment.
• Basic troubleshooting of Windows and macOS operating systems.
• Familiarity with user account management in Active Directory and cloud identity platforms.
• Basic understanding of TCP/IP networking and connectivity.
• Ability to support common business applications and VPN clients.

Responsibilities

• Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system.
• Troubleshoot and resolve end-user issues related to desktops, laptops, mobile devices, printers, and software.
• Perform basic user account administration including password resets and group membership changes.
• Support installation and configuration of client applications, VPN clients, and virtual desktop solutions.
• Document troubleshooting steps and resolutions within ticketing systems.
• Identify and escalate issues that exceed defined scope per procedures.
• Follow documented scripts, workflows, and standard operating procedures.
• Provide guidance aligned with security best practices and internal documentation.

Skills

Customer service

Clear communication

Attention to detail

Time management

Willingness to learn

Education

High school diploma or equivalent

CompTIA A+ or equivalent cert (preferred)

Tools

Windows/macOS basics

Active Directory / cloud identity

VPN clients

Ticketing systems

Job description

RedHelm in Atlanta, GA is seeking a Service Desk Analyst I to be the first contact for client technical support, delivering professional, customer-focused assistance across multiple channels. This role focuses on incident resolution and service requests within diverse client environments, with emphasis on accuracy and timely communication.

You will resolve basic end-user issues in Windows and macOS, manage user accounts, and document steps to enable smooth handoffs to technical teams, while