IT Helpdesk Support

Integrated Resources Inc.; Painted Post (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company focused on strategic workforce solutions is seeking a technician to enhance their desktop technology capabilities. The role primarily involves installing, maintaining, and troubleshooting computer systems and requires strong problem-solving and technical skills. This position will mainly support supervisors and project leaders, ensuring efficient operations and resolving client issues.

Qualifications

• Experience in troubleshooting client issues both in-person and remotely.
• Skills in installing, updating, maintaining, and troubleshooting computer systems.

Responsibilities

• Acquire, install, and maintain desktop technology, resolving equipment issues.
• Administer end user requests and coordinate resources to solve problems.
• Work on small projects or phases of larger projects under close supervision.

Skills

Troubleshooting

Installation

Technical Support

Education

2-year degree in related field

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Position Overview

We are seeking a technician with a 2-year degree, which is a strong plus but not mandatory if the candidate has significant experience. The role involves the effective acquisition, installation, maintenance, and use of desktop technology. Responsibilities include hardware/software purchasing and installation, resolving equipment issues, and possibly training end users. The technician will administer end user requests and projects, coordinate resources to solve problems, and develop solutions for routine technical issues under close supervision. The role may involve small projects or phases of larger projects, with work primarily directed by detailed instructions. Contacts are mainly with supervisors, project leaders, and other professionals, with occasional external customer interactions.

Qualifications

• Troubleshoot complex client issues both in-person and remotely.
• Install, update, maintain, and troubleshoot computer systems, including servers, ensuring optimal system operations.