End-User IT Support Specialist II

KSHB / KMCI / The EW Scripps Company; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

The EW Scripps Company in Atlanta seeks an End User Computing Technician II to provide hands-on support for desktops, laptops, printers, scanners, and mobile devices, across Windows, macOS, and Linux. You will diagnose issues, install and configure hardware and software, and ensure systems stay current and secure.

Document activities in the incident system, maintain asset inventories, and collaborate with Technology teams to deploy new tools.

Qualifications

• High School Diploma preferred.
• Generally 1-3 years of desktop experience.
• Microsoft Certified Desktop Support Technician (MCDST) or similar certifications desired.

Responsibilities

• Respond to service desk tickets and troubleshoot hardware and software issues.
• Install, configure, and maintain hardware and software on end-user devices.
• Keep systems up-to-date and document support activities in incident system.
• Diagnose and repair hardware issues and perform routine repairs.
• Provide user training and support on hardware/software usage.
• Maintain inventory of hardware and software assets.
• Collaborate with Technology teams to resolve issues and deploy new technologies.

Skills

OS proficiency

Device management

Laptop hardware

Networking basics

Communication

Customer service

Documentation

On-call readiness

Physical requirements

Education

High School Diploma preferred

MCDST or similar certs desired

Tools

Azure

Entra

Intune

Jamf

Job description

The EW Scripps Company in Atlanta seeks an End User Computing Technician II to provide hands-on support for desktops, laptops, printers, scanners, and mobile devices, across Windows, macOS, and Linux. You will diagnose issues, install and configure hardware and software, and ensure systems stay current and secure.

Document activities in the incident system, maintain asset inventories, and collaborate with Technology teams to deploy new tools.