End-User Tech Support Specialist

RubixComm

Buffalo (NY)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

RubixComm is seeking a dedicated technical support specialist to assist users with hardware and software issues and to ensure smooth IT operations in Buffalo, NY. The role emphasizes strong problem solving, clear communication, and a service-oriented mindset.

Responsibilities include installing and configuring systems, maintaining peripherals, tracking IT assets, and supporting deployments. Candidates should be comfortable working independently and as part of a team, with a customer-first

Qualifications

Proven experience in a technical support or help desk role.
Strong knowledge of Microsoft Windows and Office Suite.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Nice to have Relevant certifications such as CompTIA A+, ITIL, or similar.
Experience with ticketing systems and remote support tools.
Understanding of Mac OS and Linux environments.

Responsibilities

Respond to user inquiries and provide troubleshooting assistance for hardware and software issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Monitor and manage IT asset inventory.
Document and track support requests using the help desk software.
Assist in the deployment of new software and hardware solutions.
Provide training and guidance to end-users on basic IT procedures.