End-User Tech Support & Solutions Specialist

University of Rochester; City of Rochester (NY); On-site; USD 27,000 - 36,000; Full time

Job summary

The University of Rochester seeks a Customer Technology Spec I to serve as a technical resource within the School of Medicine and Dentistry. This full-time position involves providing high-level hardware and application support to faculty and staff, ensuring efficient use of technology.

With a strong emphasis on customer service, the ideal candidate will have at least 4 years of relevant experience, a deep understanding of desktop and network technologies, and the ability to manage complex technical issues effectively. Opportunities for project management and technology training are part of the role.

Qualifications

• 4 years of relevant experience required.
• Ability to travel between business sites required.
• Experience in conflict resolution and negotiation required.

Responsibilities

• Provide hardware and application support for all technology customers.
• Communicate with users, set priorities and manage project progression.
• Test and evaluate new technology's impact and document changes.

Skills

Advanced level of PC and Windows expertise

Proficiency in Mac computers and iOS devices

Advanced understanding of LAN/WAN technologies

Exceptional customer service and communication skills

Advanced problem-solving abilities

Education

High School diploma or equivalent

Associate's degree preferred

Job description

The University of Rochester seeks a Customer Technology Spec I to serve as a technical resource within the School of Medicine and Dentistry. This full-time position involves providing high-level hardware and application support to faculty and staff, ensuring efficient use of technology.

With a strong emphasis on customer service, the ideal candidate will have at least 4 years of relevant experience, a deep understanding of desktop and network technologies, and the ability to manage complex technical issues effectively. Opportunities for project management and technology training are part of the role.