End-User IT Support Analyst - PC, Mobile & Peripherals

Chubb Insurance Hong Kong; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Chubb’s Global End User Services organization seeks a Site Support Analyst to assist employees, new hires, and contractors with technical issues on PCs, mobile devices, and peripherals. You will help implement end-user technology policies and ensure a high level of service and productivity.

The role involves troubleshooting hardware and software across Microsoft products, printers, and meeting room tech, plus supporting hardware refreshes, deployments, and security initiatives.

Qualifications

• 3–5 years of experience in technical support or related role.
• Strong understanding of PC hardware and end-user support.
• Well versed in desktop tools including O365.
• Knowledge of Mac OS/Apple iOS; experience with printers and IT cabling.
• Active Directory experience beneficial; strong documentation skills.
• Excellent customer service and communication abilities.
• Bachelor's degree in Information Technology, Computer Science, or related discipline is a plus.

Responsibilities

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues.
• Support users with printers, scanners, smart devices, video conferencing and scheduling tools.
• Represent IT in Office Moves, Real Estate Initiatives, Hardware Refreshes, and Desktop Migrations.
• Train staff on hardware and software usage; document resolutions and root causes.
• Ensure patch compliance for PCs and manage new hire setups and onboarding.

Skills

PC hardware

O365

Mac OS/iOS

Active Directory

Customer service

Education

Bachelor's degree in IT/CS

Tools

Printer setup

IT cabling

Job description

Chubb’s Global End User Services organization seeks a Site Support Analyst to assist employees, new hires, and contractors with technical issues on PCs, mobile devices, and peripherals. You will help implement end-user technology policies and ensure a high level of service and productivity.

The role involves troubleshooting hardware and software across Microsoft products, printers, and meeting room tech, plus supporting hardware refreshes, deployments, and security initiatives.