Technical Support Pro: Deskside & Remote IT Expert

Brookfield

14 days+

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3+ years of relevant IT support experience.
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience.
Experience in the financial services industry is preferred; front-office support is a plus.
Proven ability to install, configure, and support both Windows and Mac environments.
Strong customer service and relationship management skills.
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow).
Strong awareness and commitment to cybersecurity best practices.

Provide deskside and remote support to Brookfield end users.
Own IT incidents and requests through to resolution.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Deliver basic technical training and guidance to end users.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Represent Brookfield Technology Services with professionalism in all interactions.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Participate in the testing and rollout of new desktop technologies and software.
Assist and provide backup support to other deskside team members as needed.
Support high-priority and complex technical issues, including escalations.