IT Support Specialist — ERP & End-User Tech Help

Red River Commodities; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tapcheck on-demand pay

Paid time off

Paid holidays

401k with company match

Profit sharing

Employee Assistance Program

Job summary

Red River Commodities is seeking an IT Support Specialist to be the primary contact for end-user technology and ERP-related inquiries. You will provide Tier 1 support for hardware, software, and Microsoft 365 apps, and help ensure reliable technology across the organization.

Ideal candidates will have strong troubleshooting, clear communication, and the ability to handle multiple requests while collaborating with IT staff and vendors.

Qualifications

• Experience in customer service or technical support.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple requests and prioritize work.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.

Responsibilities

• Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
• Provide primary support for ERP-related questions, incidents, and service requests.
• Troubleshoot and resolve technical issues in a timely and customer-focused manner.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain documentation, procedures, and knowledge base articles.
• Participate in testing application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support responsibilities as assigned.

Skills

Customer service

Troubleshooting

Communication skills

Time management

Independent work

Team collaboration

Job description

Red River Commodities is seeking an IT Support Specialist to be the primary contact for end-user technology and ERP-related inquiries. You will provide Tier 1 support for hardware, software, and Microsoft 365 apps, and help ensure reliable technology across the organization.

Ideal candidates will have strong troubleshooting, clear communication, and the ability to handle multiple requests while collaborating with IT staff and vendors.